I want to return the above item what is the rules

As per product promises of keeping water warm it doesn’t stay warm it seems like it’s fake borosil product. After 2 hr water gets cold. Kindly give option of exchanging borosil water bottle with another. Brand

Water is not kept hot. I want to claim my warranty

As per the company's claim water or beverages can be kept as hot or cold.

Borosil 700 Ml Trek Stainless Steel Water Bottle 20 Hrs

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

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MOP$189

Duties & taxes included

In stock

Sold byAmazon MacauDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Macau.

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Description

💧 Stay Cool or Hot, Always On Point!

TEMPERATURE MASTERY - Double-wall vacuum insulation with copper coating locks in heat for 20 hours and chill for 24 hours—your drink’s perfect companion all day.
PEACE OF MIND WARRANTY - Backed by a 1-year manufacturing defect warranty, ensuring reliability and confidence in every sip.
ON THE GO HYDRATION HERO - Lightweight and compact design fits effortlessly in your backpack or gym bag, with a leak-proof lid for zero spills.
CORPORATE GIFTING GAME CHANGER - Ideal for professional gifting—blend utility with style and make a lasting impression.
BUILT TO LAST STYLED TO IMPRESS - Premium 304-grade rust-proof stainless steel with sleek Indigo finish for enduring elegance.

The Borosil Hydra Trek is a 700 ml double-wall vacuum insulated stainless steel water bottle crafted from premium 304-grade rust-proof steel. It keeps beverages hot for up to 20 hours and cold for 24 hours, featuring a compact, leak-proof design perfect for professionals on the move. Finished in a stylish green Indigo spray paint, it’s ideal for personal use or corporate gifting, backed by a 1-year warranty for assured quality.

Specifications

ASIN	B083PDKJ26
Age Range Description	Adult
Base Diameter	7.6 Centimetres
Best Sellers Rank	#3,337 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #40 in Insulated Bottles
Brand	Borosil
Cap Type	Screw Cap
Colour	Olive Green
Country of Origin	India
Customer Reviews	4.3 4.3 out of 5 stars (18,405)
Enclosure Material	Stainless Steel
Importer Contact Information	Borosil Limited,1101, Crescenzo, G-Block, Opp, MCA Club, Bandra Kurla Complex, Bandra East, Mumbai - 500 051,Maharashtra, 1800-120-8499, 1800-224-550
Included Components	1 Stainless Steel Bottle
Is the item dishwasher safe?	No
Is the item microwaveable?	No
Item Dimensions W x H	25W x 7.6H Centimeters
Item Type Name	Bottle
Item Weight	400 Grams
Manufacturer	, 1101, Crescenzo, G-Block, Opp, MCA Club, Bandra Kurla Complex, Bandra East, Mumbai - 400051, Maharashtra, 1800-224-552, myborosil@borosil.com, Borosil Limited
Manufacturer Contact Information	, 1101, Crescenzo, G-Block, Opp, MCA Club, Bandra Kurla Complex, Bandra East, Mumbai - 400051, Maharashtra, 1800-224-552, myborosil@borosil.com
Manufacturer Warranty Description	1 year warranty on manufacturing defect
Model Name	Trek
Number of Items	1
OutputCapacity	700 Milliliters
Packer Contact Information	Borosil Limited, 1101, Crescenzo, G-Block, Opp, MCA Club, Bandra Kurla Complex, Bandra East, Mumbai - 400051, Maharashtra, 1800-224-552, myborosil@borosil.com
Pattern	Bottle
Product Care Instructions	To avoid odour, keep bottle uncovered when not in use. Clean with mild detergents only and do not use abrasive scrubber to maintain finish / colour. Avoid carbonated and alcoholic beverages. Do not use in a microwave or dishwasher.
Product Features	Cold 24 Hours, Double Wall, Hot 24 Hours, Sweatproof, Vacuum Insulated
Recommended Uses For Product	Coffee, Milk, Sports Drinks, Tea, Water
Unit Count	1.0 Count
With Lid	Yes

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

Yusuf A.

Fantastic experience overall. Will recommend to friends and family.

1 month ago

View all Trustpilot reviews

MOP$189

Duties & taxes included

In stock

Sold byAmazon MacauDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Macau.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Meera L.

Smooth transaction and product arrived in perfect condition.