Avalon B3BLOZONEWTRCLR Limited Edition Self Cleaning Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Construction, Bottom Loading - UL/Energy Star Approved

I have had this water cooler for well over 2 years now, no parts have failed. The Unit works as expected. Here is the problem though. Even though this water cooler has the ability to clean itself using ozone, the user is still required to manually clean the internal reservoir every 3 months to get rid of mold that can start growing. That is fine, I don't mind cleaning it but the design of this unit is not engineered in a way so that lay people can easily clean the inside reservoir. It is a a hassle to take it apart and reassemble. There are very thin electrical wires hanging in the way, the tubes a hard to pull off and reconnect, the manual does a poor job of stating where all these parts belong, it is very easy to lose parts if you drop them in the inside. The unit uses non-captive screws that can easily be lost. If this unit was made to be used and cleaned/maintained by lay people, it should have been designed to be easy to dissassemble, taken out and thrown in the dishwasher, and easy to re-assemble. I gave this product a 3 of 5 because it does actually work as advertised, I have owned this for over 2 years and it still heats/cools water without a problem. I would have given it a full 5 starts if I could clean this thing easily. I have also looked into getting this professionally cleaned, Avalon does not have a contract with anyone to clean these units. Also water delivery companies generally only service water coolers bought directly from them, so that does not help.

The dispenser looks and works as described so far. It was easy to set up and runs relatively quietly. I am using a 4 gallon bottle and had no trouble fitting it to the machine. With one exception, the manual describes setup and operation clearly and accurately. The one informational exception is the self-cleaning function, for which a simple direction is given for activating the cleaning cycle, but nothing about what to expect after you do so. I found nothing in the manual to indicate how long the self-cleaning cycle lasts, whether or not you can use the dispenser while the cycle is running, or what, if anything, the user has to do once it ends. Given the dearth of info about this feature, I feel that I might as well have bought a machine without it and saved some money. Update: I e-mailed a copy of this review to Avalon on a Sunday night and asked for a comment from them. I received the following response the next morning: "Our manuals do need a lot of updating and we are actually in the process of doing that now. We apologize for the lack of information but I would be more than happy to provide you with more information about the self cleaning feature. I have included some steps about the self clean feature below. Once the cleaning is complete there is nothing required of the user, it will begin functioning as normal on its own. Activating Self-Cleaning Function It is recommended that the self-cleaning feature be used once a week to sanitize the tanks and water lines. To activate, press the stand alone self-cleaning switch and hold in the on position for 5 seconds and release. The switch will immediately go back into the off position. The first green indicator light, also the power light, will begin to blink. This indicates the self-cleaning cycle is underway. Ozone will be produced and injected into the water system, it will kill bacteria and bio-films typically found in water dispensers. By the end of the cleaning cycle the ozone will convert into harmless oxygen and will be emitted into the air. When the self-cleaning cycle is complete the first indicator light will stop blinking and will be steady on as it is also the power light. Caution: This self-cleaning cycle will take 90 minutes to complete. During this time do not dispense and drink the water. We recommend you do this during a period of time when the unit will not be in use for example overnight. During the cycle you may smell some of the ozone, this is normal. I hope this helps answer your questions but if there is anything else that you have questions about please don't hesitate to ask, we are more than happy to help." I was very impressed with the speed and thoroughness of Avalon Support and I now have no second thoughts about the purchase. [The above response has been posted here with Avalon's knowledge and approval.]

Worked okay for about a month. The water started coming out the cold spout at a painfully slow pace within 2 weeks of using, so I moved on to the cool spout, same happened to that spout. I finally got around to cleaning it (which is quite the chore), I followed the instructions to the T and I was happy to see the cold and cool water spouts were working properly again. 24 hours later I found a slow leak and a puddle at the bottom of the cooler and I cannot find out where it is leaking for the life of me. I’ve taken it apart and looked everywhere. I think the bottom load water coolers are nice but there is so much that can go wrong on these. I really like the ozone cleaning function but to be honest, I’m not sure if it does anything. When I cleaned it, there was still biofilm in the main water tank. I’m looking for the perfect water cooler, unfortunately this is not it! Funny, right before I cleaned this I saw the same make and model in my apartment complex near the dumpster with a note on it saying the water cooler doesn’t work, it looked brand new too. You may as well just buy a new water cooler if it’s leaking, not worth the price of getting them to repair it.

2/19/22 Water cooler has been in service several days now and working perfectly. If anything changes I will update my review. As long as Avalon quality control does it’s job then this is a good cooler. Since this did not work out of the box originally I can not take the rating any higher. As long as there are no further problems the rating will remain as is. 2/14/22 This is an update for the below water cooler problem. We spoke with Avalon and they were very help with many pages of trouble shooting information. However since the problem would have required the unit being torn apart to fit the door back into place, the trouble shooting was not a feasible fix. Avalon referred us to Amazon. When Amazon heard about the issue they had a new cooler shipped to us and on our floor in two days. The bad unit is being shipped back to Amazon. For now I’ve raised rating to three stars because if service support, and until we get some reliability history on the new cooler which is now hooked up and giving us cold water. Original review: Received my new Avalon water cooler yesterday afternoon. Box was in excellent condition. Out of the box this cooler is damaged, frame is bent so door will not close that hides water bottle and activated the water system. It appears there is a slight ding on the back that has sprung the frame so door is not making proper contact. Since there were no damages to the box, this damage had to occur prior to packaging at the factory. Which tells me there is no quality control at Avalon or in China where these things are made. I tried to find US made coolers, but all my searches came back with coolers made in China. My wife will now have to spend the day on the phone trying to fix the cooler problem when we should be enjoying cold bottled water. I put off buying a new cooler when our first one died, for several weeks, for just this reason after reading many reviews in my research. L This kind of quality control not only sucks but is unacceptable. It’s time we started manufacturing things in America again at domestic companies.

I researched a lot of these water dispensers that ranged from Primo, Whirlpool and Avalon. Unfortunately, none of them had 5 star ratings. They were all the same in the sense that the reviews had enough positive reviews to make you think ok, it should not be that bad. However, they all had a similar sampling of bad reviews that ranged from the unit leaks, the unit stops making cold water or not cold enough or my problem which is the water pump does not pump water out of the water jug. I really wanted to have a water dispenser so that I drink more water instead of constantly buying 16oz water bottles. In particular my chiropractor told me to drink more water, so I bought a 48oz water jug that I wanted to fill up daily using the water dispenser. Unfortunately, this water dispenser will not pump water out of the 5 gallon jug. I insert the water pump lid to the water jug as stated in the instructions and close the door. I then proceed to plug in the unit. I hear noise, but no water movement. The manual says it will take 12 minutes to fill the hot and cold tanks. So, I wait and after 10 minutes I still hear no water movement and then the unit stops making noise. The indicator for the water jug starts blinking red which means a water jug is empty. I open the bottom door and see the jug is still full. I looked online and there were youTube videos that said you should check the hoses and make sure they are not loose. So I push on both hoses on the lid end and the pump side and both were tight and not loose. I twist the lid a little to make sure it is tight and then I close the door to try again. To my delight I now start to hear "some" water slushing. After 8 minutes the noise stops and the red light starts blinking again. Since I heard water slushing, I decided to do a test and click on all three buttons to try to dispense water. The hot water button had a very slow stream that eventually trickled out. The room temperature had no water and the cold water button had a pretty steady stream but not that powerful. I open the bottom door again and see that the water jug is no longer full. I do the same thing and look at the hoses where they are still tight and check the lid. I close the door and the unit makes noise, but there is no more water slushing sounds. So, it seems I have a lemon where the water pump is broken. I am not very upset because this came in a large box and it is heavy. I live in a garden style condo on the top floor and there is no elevator. I also have a small sedan, so I have no idea how I would even return this. I would say, buyer beware where I am upset that I cannot get this unit to work. I sent an email to Avalon support and I will see what happens next. Will update based on what assistance I get from Avalon. As of now, I have alot of buyer's remorse. UPDATE 6/28/2019: Here is an update as I promised after I received a response to my email to Avalon customer service. Tyler from Avalon was amazing in helping me get a replacement unit since the one that I received directly from Amazon did not pump water as I noted above. The replacement unit worked and pumped water from the Primo 5 gallon jug that I bought. So I was very happy that I finally had a unit that was pumping water. On this unit, as an extra check, which Tyler suggested to me was to make sure the pump and the water line are tight. On my first unit from Amazon, they were tight but the water still did not pump. On this replacement unit, it was actually loose where the water line and the water pump connected where when I pushed on it, it actually pushed in closer to the pump. So, it was clearly loose here, so if I did not do this, I am sure it would have not pumped water. Tyler emailed me every day to check on the status to see if the unit was working for me. I told him I was happy the unit was pumping, but I was not entirely happy that when the unit was heating/cooling water that the unit was louder than I would prefer since it actually louder than my refrigerator. Tyler asked me additional questions to see if the sound was a loud hum or vibration. He said the unit should have a hum sound like a refrigerator. I replied to him saying there was no vibration, but a loud hum. I told him I was ok with the unit since it pumped water, but I reiterated I would have preferred the unit were quieter. Tyler spoke with his supervisor who agreed to send me another replacement unit since he said repeatedly in all of our email correspondence that Avalon focuses on customer satisfaction and they want their customers to be happy. I told him I would accept this offer for another replacement unit which I received within two days. I now have the new replacement #2 (received on 6/26/209) and it is quieter than my first replacement. The hum when it is cooling and heating is still a little loud, but it is quieter than replacement #1. The pump sound that occurs briefly when you dispense water is also quieter than replacement #1. I was pleasantly surprised by the Avalon customer service where Tyler was amazing. Tyler and another rep from Avalon customer service even called me to check to see if everything was ok and if I was happy with my unit when I was unable to respond to their emails while I was in training all week. Having a company with this level of customer service is very refreshing where the focus is on customer happiness. I have changed my rating from 1 star to 5 star based on this customer service to get it right when it was not right in the beginning. I do see there are some recent comments where individuals are saying the product stopped working for them after 2 years which is outside of the warranty. So, I will keep my fingers crossed.

We live somewhat rural and have a well. The well water is not always good. There are times it is great but depending on the water levels and time of the year it can have a problem with hydrogen sulfide. If you aren't sure, that is the stuff that smells like rotten eggs that goes into propane so you can smell a leak. Blech. I'm so not drinking that. We've been doing bottled water and more than a little bit of soda. I decided to kick the soda habit so started drinking more water. I feel really bad burning through so many bottles, even with recycling, plus the costs. I decided to get a water cooler. Going into it I knew I wanted instant hot water and a bottom loader. I did a good bit of research that led to this unit. Most the brands have as many 1 star as 5 star reviews, often worse. The big review articles all pointed to this brand (though a different model). I opted to step up a bit to get the self cleaning feature because I know I'm not going to take it apart to clean as often as I should and am not interested in drinking nasty water. As usual it arrived quickly (thanks Amazon). I set it up without any trouble and got the first bottle hooked up. Even though setup was simple to the point that I didn't really need directions, I took time to look at the directions. I'm glad I did because it suggests running out at least 1 quart of water before turning on the hot and cold. I did 16oz from each of the dispensers then turned everything on. The instant hot water is great. I love being able to make a cup of tea right away. I wish I could adjust the temp because I often make green or white tea, which should be steeped at a cooler temp. My solution is to add some room temp water to bring the water temp in my mug down. Problem solved. The cold water is too cold for me. I tend to drink room temp water. My family likes ice water though, so the cold water works great for them. The room temp water is much colder than room temp. I think it is because there is a reservoir with the water in it that is next to the cold water reservoir. This results in colder than room temp but not so cold it hurts my teeth water. I actually find it to be the perfect temperature so I really enjoy it. The self cleaning feature is nice but I thought it might be on a timer. Sadly you have to activate it manually once a week. I think I can manage to remember that and activating it is easy enough. You flip and hold a switch till it turn on (about 3 seconds). The switch is away from the hot, cold, light switch so you won't accidentally turn off those features. It fits the 5 gallon bottles available at our grocery store. We picked up 2 bottles and the first emptied quickly (partly from throwing out 1.5 quarts, partly from filling the reservoirs, and partly from the novelty of it in a house with 4 children). My wife picked up a third bottle when she exchanged the empty at the store. I think we might get a fourth just to make sure we've got water on hand in case we don't go to the store for a bit (sometimes we get snowed in for days). I'm drinking about a gallon a day at this point by myself plus 5 others in the family so we can still finish a bottle off every 3 days or so. I do have a couple minor complaints, though not enough to reduce a star rating over. 1) The light switch is in the back, right next to the hot/cold switch. I don't leave it on all the time but like to use it at night instead of turning on the light in the dining room. I worry that I'll flip the wrong switch since they are all together and the only way to tell is by position (they are color coded but you can't see that without moving the unit away from the wall much less in the dark. 2) You lose some water in the bottle with the bottom load type. It's by necessity. The shape of the bottle and fact that it needs to suck up the water through a straw means you will never get 100% of the water out of the bottle. This is going to happen with any dispenser like this and TBH it's not a lot of water but it does feel like a waste. I've been pouring it into a glass but it's not the easiest thing. Still less likely to spill than loading a top loaded bottle. 3) Did I mention I really don't love the position of the light switch? None of these reduce the star rating so I'm very satisfied with this product.

For more than 8 years we have owned a top loading water dispenser and have been satisfied with its performance. Prior to that we rented a top loading dispenser. Both had spigots for hot and cold water. However, when our most recent water dispenser leaked all over the floor over night last week, we decided a bottom-loading model was more in keeping with our current ages (70). What a great decision. I cannot tell you how easy it was to set up this unit and install the water bottle. HOORAH! We went from 5 minutes to less than a minute. Carrying the top loading bottle to the old unit, turn it over without splashing the wall, settling it in place -- no more. I put the dispensing tube in the bottle and slid it into the unit. Shut the door and that was it. HOT is very hot; cold is ice cold and cool is cold but without the bite. I have a huge tea mug that holds 20 oz and I filled it with hot water without a problem. Other people have complained but it worked perfectly for me. I noted in the manual that the HOT tank holds a liter of water; that is equivalent to 33 ounces or an ounce more than a quart. Now, for the first install I did take the time to follow the instructions and clean the unit by running a half gallon plus of water through the newly setup unit. It was at this point that I ran into my only problems. First, removing the screws so I could lift off the top of the unit was easy enough. The top stuck but I did not force it; jiggling proved to be enough to get it off. It hangs down the back and no wires need be removed. I don't have a bucket to catch the water from the rear drain so I used a giant bowl. I was not prepared for the fact that the water shoots straight out at first and I missed a few ounces but not a big deal. The second part of the cleaning routine is to remove the white top over the inner tank. This is not well described in the manual and mine would not come off. Again, I did not want to use too much force and damage the unit. There is a number to call but our Avalon was delivered on Sunday so I was going to have to wait. But no, YOUTUBE! Of course, there was a video on YouTube and it demonstrated how to pull off the top. I had to use a bit more force but it was fine. No tubes or wires need to be disconnected. The half gallon+ of water is poured into the tank and the lid was easily replaced; the top is screwed in again and the unit is drained. Really, once I went though the process, I realized that the next time will be much quicker. I think the whole cleaning process can be accomplished in about 10-15 minutes at most. This cleaning process has nothing whatever to do with the "self-cleaning" -- that is electronic and is handled by pushing the self-clean button in the rear of the machine. I have not owned this unit long enough to use self-cleaning. The manual recommends that the cleaning process I described above be done about every 6 months. The manual also recommends using citric acid crystals in the water to remove any mineral deposits which may have built up in the tanks. I am sure I can find these online as well. In summary, I think this unit is easy to set up and the water bottles are very easily installed in the unit. I had no problem whatsoever. The water tastes great (we use Crystal Spring water) and there is no aftertaste. Most of the time there is no noise at all except when the condenser goes on. This was true of my old top loading water dispenser as well but the Avalon is quieter than that unit. Any noise is periodic and related to cooling or heating the water. It is like an air conditioning unit turning on; if you want cool air you put up with it. Well if you want hot and cold water, you need to put up with the condenser working from time to time. The manual lists phone numbers, email support address and the website. The unit itself has a troubleshooting number to call on the bottom inside behind the door where the water bottle sits, Finally, I appreciate the storage hanger on the inside of the door on which to hang the water tube when replacing water bottles; the tube is ALWAYS above the floor of the unit and away from any dirt or debris. Assuming there are no significant problems that develop in the next months, I heartily recommend this water dispenser.

Love it! The water tastes so fresh and clean. The dispenser has Hot, Cool, Cold separate spouts. The hot comes out hot enough that it's ready for a teabag. As a safety measure the hot setting has a tab on top that must be flipped for hot water to be dispensed. If you have little ones around you will appreciate this feature. The cold water is perfect for the hydroflask. You will taste the difference when you make coffee using the water. The Avalon can use 5 or 3 gallon bottles. I prefer the 5 gallon because we use it so much, less changing out. The water we use is from Primo. I also bought the bottle stand which I keep separate; it's nice, holds 3 bottles and it comes with a top which is used as a shelf. I like that the containers are stacked and look better than sitting on the ground.

So far, I tried a few, and I decided to stop on this one. At least at start, I like everything in it - the design, the work, quality . Before I always had top-loaded, and I heard that such option maybe preferable because the pump pumping water up could break. But convenience is worth the risk. Now I can exchange water myself, not wait for my son to help - the bottle easy slip in and out. Also I bought 15 L bottle (not 18) that makes it a bit even easier. Sometimes I can hear how it works, but most of the time it is quiet. If necessary, the option with lighting can be turned off, but I like this light. I like it's 3 way - cold, room temperature, and hot. And hot is really hot. I use hot + a bit of room temperature, to have it low level of hot

Machine arrived well packaged and damage free. I found it was very easy to unpack and set up. Bought my water and inserted as per the instructions which was fast and easy. We have been enjoying the water from this machine ever since. I already tested the UV/Ozone cleaning function and it is great. Hot water is actually hot enough to make a cup of tea. This machine may be slightly more expensive than others but I like the self cleaning function. Once every six months the machine requires a more intense cleaning to help preserve its functionality but the process appears very simple. Another big plus was how very quiet it is. Very impressed with the quality as well. Highly recommend this machine at this price point.

I'm very pissed off right now... I spent 450 dollars to buy this junk water cooler thinking that this was their best version, but boy was I wrong! I don't recommend buying this junk, after a year and 1 month of use the water cooler just died and wouldn't turn on even with all the customer support instructions to trouble shoot it. And this was their answer: Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 25% off a new water cooler of equal or lesser value. This new unit will come with a new 1-year warranty from the date of purchase. At any time while the warranty is valid, an extended warranty can be added on to give you an additional 1 or 2 years of coverage. This discount will be available to you for 2 weeks from today. We can email you an invoice to purchase the water cooler online. We would need your shipping address in order to process the invoice. Can you please provide your shipping address?

Le refroidisseur à eau Avalon modèle A3BLOZONEWTRCLR que nous avons reçu est très beau, efficace, silencieux et correspond au modèle que nous avons commandé, sauf la fonction autonettoyant. Il a été livré rapidement et en excellent état. Par contre le système autonettoyant n'est pas le même que la description sur le site d'Amazon. Le site d'Amazon décrit un système autonettoyant à l'ozone actionné par un bouton. l'appareil que nous avons reçu n'a pas ce bouton pour actionner la fonction ozone, mais la description de l'appareil que nous avons reçu nous décrit un système autonettoyant avec une lampe ultraviolet qui détruit automatiquement les bactéries. Je crois que la lampe ultraviolet est aussi efficace que le système à l'ozone, par contre, je n'ai pas trouvé cette lampe ultraviolet dans l'appareil. J'aimerais que la compagnie Avalon nous renseigne mieux sur la description et l'endroit ou se trouve cette lampe. J'aimerais aussi qu'Amazon donne sur son site la description réel du système autonettoyant, soit avec lampe ultraviolet plutôt que l'ozone, afin d'éviter d'induire dans l'erreur faussement les clients. Voilà pourquoi je donne la note 4 étoiles sur Avalon et Amazon. J'aimerais qu'on m'explique ou est cette lampe ultraviolet.

The Avalon Self Cleaning Water Cooler exceeded my expectations. Setup was quick and simple, and delivery was fast. It runs very quietly, which is a big plus. The cold water is refreshing without being too icy, and the room temperature option is just right. I haven’t used the hot water feature yet, but I like knowing it’s there when I need it. It also fits my ThermoFlask 40 oz bottle perfectly, which makes filling up easy and convenient. The stainless steel design looks sleek and modern, and the overall build feels sturdy and reliable. Highly recommend!