The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

Great

I feel the need too change my review from mixed to 5 stars. After entering hotel business this book served me as a bible for the last half a year. Concise, yet full of systematic knowledge. The best chapters in the book for me were about soft skills: The listening fast track Becoming a leader in the hospitality industry The integrity dividend in hospitality leadership Developing and managing your multinational career For someone who is new to this business this resource gave a nice logical framework for career development.

Amazing book for anyone who wants a taste of what the hospitality industry is like, but contains many practices that can be applied to many different businesses. It's worth a read and is actually very, very interesting. Helped me re-direct my career plans in a positive way.

This book represents a set of guidelines for owning a hotel, working within or understanding the hospitality industry. It explains the advantages and disadvantages of different types of business strategies such as low cost and differentiation. It identifies guidelines on how to create and communicate a mission statement. It discusses the types of ownership within the real estate industry. It describes some methods to value properties namely the cost approach, cash flow approach, and the sales comparison. The book provides insights into the legal environment for real estate, and it defines best practices to address labor union issues. It lists the common leadership competencies namely personal excellence, effective communication, relationships, and an environment with cross teams. It describes on how to acquire the traits of successful leaders through self awareness, knowledge of the organization, goal setting, acknowledgement of good performance and correction of poor ones. The book highlights that organizations that focus on interpersonal skills rather than work tasks, tends to perform well. The book underscores that the primary goal in the hospitality industry is to enhance the guest' experience. One the memorable quotes of the book is the following: a brand is nothing more or less than a set of promises. The strength of your brand and the value of your company is built on your ability to keep those promises.

Si te llama la atención o quieres aprender sobre la industria de la hospitalidad, sus tendencias, principales métricas y como desarrollar las habilidades blandas para tener éxito, este es el libro que necesitas.

I may never make it to an ivy league school, but I can study their material and apply that knowledge to my career. I read a lot of books, trying to give myself an advanced understanding of the hospitality industry, while gaining an edge. this book is by far the best one I've read.

Good overview of lodging business. Maybe next edition will be more quantitative and include more industry ratios. Excellent reference book even if some management practices are not applicable to smaller operations.

So far I’ve garnered a lot of information

Detailed book on a niche topic

Excellent book for anyone interested in the hospitality industry or a student in hospitality management. Very interesting guide for all aspects.

superb , i am am entrepreneur turned hotelier. Just need the Academics to reaffirm what i am doing. And not doing. This book helped immensely. Beats going to Hotel management school for 4 years !

Essential guide - from beginners on

Parfait merci