Amazon doesn't offer RMA assistance because bigme inknote is sold/shipped by third party. And goodreader is not willing to help either. What do I do?

I had this product for a relatively short time and then returned it, so I did not have to deal with customer service in terms of getting help with the device itself. What I suggest is asking your specific question here (like you would like customer service with), and hopefully someone can answer it for you. Good luck.

Inknote Color | Desertcart Macau

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Description

Enjoy the colorful world>>10.3" Color E-ink Ebook reader--Equipped with Kaleido 3 E-ink display, BLR reduce 60%, BLTF reduce 24%, it delivers up to 2480*1860 high resolution at 300 PPI for sharp display of black & white content (1240*930 for Color 150PPI)
Pack>>Bigme inkNote Color + E ink Tablet comes with stylus and cover. You can enjoy the Eraser, Page down and Page up function on the pen, or customized your need from system setting(Stylus button)
Enjoy Entertainment Experience>> Bluetooth 5.0, WIFI 2.4G/5G for connection; dual speakers and 4 microphones offer superior audio experience. When reading tried, just choose Audio book to free your eye.
More tools for you to explore>> xReader for book reading and notes taking; Handwriting to Text; Voice to Text; One-touch Screen Casting; Synchronization; Screen Split Mode; 36 levels front warm cold light. Many tools for you not matter in study or work.
Big Storage>> Android 11 open system, Octa-Core 2.3GHz processor, 6GB + 128GB storage,TF card slot supports up to 1TB storage expansion.
Dual Cameras>> Built-in 8MP Rear Camera to take photos, then photo to text, convert the handwriting notes easily; 5MP Front Camera allows you to make online video, share your moment with family or friends.

desertcart.com : Bigme inkNote Color + E-Reader 10.3" 6G 128GB Dual Cameras TF Card Slot, Notetaking Digital Epaper E Ink Tablet with Stylus and Cover : Electronics

Specifications

ASIN	B0BY4ZNQ1C
Best Sellers Rank	#429,102 in Electronics ( See Top 100 in Electronics ) #5,561 in Computer Tablets
Brand	Bigme
Built-In Media	Charging Cable, Protective Case
Color	150PPI
Compatible Devices	Smartphone, Tablet
Connectivity Technology	Bluetooth, Wi-Fi
Customer Reviews	4.1 4.1 out of 5 stars (36)
Display Technology	Electronic Ink
File Format	AZW3, BMP, DOC, EPUB, FB2, HTML, JPEG, MOBI, MP3, PDF, PNG, RTF, TXT, WAV
Human-Interface Input	Microphone
Item Dimensions L x W x Thickness	8.9"L x 7.48"W x 0.28"Th
Manufacturer	Bigme
Memory Storage Capacity	128 GB
Mfr Part Number	inkNote Color +
Model Name	inkNote Color+
Model Number	inkNote Color +
Native Resolution	1024x600
Number of Items	1
Other Special Features of the Product	Color E-ink Display (Kaleido 3)
Processor Speed	2.3E+3 MHz
RAM Memory Installed	6 GB
Screen Size	10.3 inches
Unit Count	1 Count
Warranty Description	1 year

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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The product exactly matches the description. Very satisfied with my purchase.

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Good experience, but the tracking updates could be better.