Babysense Full HD 5.5" Split Screen Baby Monitor with Camera and Audio, 6-Color Night Light, White Noise, Sound & Light Machine, 20-Hour Battery, Hack-Proof Non-WiFi Secure Connection

Camera doesn’t work unless plugged in

I bought this camera on the wirecutters recommendation since I was absolutely done with dealing with the janky charging port on my eufy. The good: Very easy setup - The picture on the monitor is super clear - The sound is great - I like the nightlight The bad: - The monitor screen doesn't seem to have an auto off, so I have to press the button again when I'm done checking in - The description says it comes with a wall mount kit. The kit is two screws with two anchors. There are no instructions for mounting, but I reached out to customer service and they confirmed that the intended mount is to put in one screw and dangle the monitor from it, which does not feel secure. The fact that there are two screws and that the bottom is clearly set up for a sturdier connection, one it screws into or clicks more securely onto, makes me think that this used to come with a mounting plate (as my prior camera did) but Babysense decided not to include that anymore. I'm extremely disappointed that the product description indicated it came with what I needed to wall mount but they only gave me a very precarious option. Had I known, I could have ordered a third party mount sooner or (more likely) chosen a different camera. I would STRONGLY suggest to buy a third party mount if you want to wall mount this. Edited: add a fourth star because customer service offered a 15% refund in response to my message to them (not this review). I thought that was nice of them.

This has been a total stress reliever for me. I get up at 4:30am for my only me-time. I’m the sole caregiver for my 92 year old husband. We have a large southwest home with our bedroom on the second floor. This is perfect for me to see when he gets up and returns to bed and when he’s asleep. I recommend it highly.

This baby monitor has not disappointed. The noise suppression works very well. I love all the settings and features.

Can I give this more than 5 stars? I wish someone had told me to buy this before I had my kid. It’s great quality, high resolution, and I love that it doesn’t require WiFi. I wish I had more people to tell about this, it’s my favorite product. The battery life is good, and the size is amazing for watching my kid throughout the night.

I had loved this monitor and its features. I’ve bought two parent units and three cameras since December less than one year ago. My battery on my first parent unit went into “Cristal mode” and would no longer operate at all about two months ago. I tried to make a request to customer service and received no response. I figured it was a one time issue or something I caused since. As an IMPORTANT side note. They only want you to use the chargers that come with them but ours snapped off within two weeks of use both times.. horrible quality chargers .. but I love the actually features and functions of the monitor so I spent $120 to buy a new one and get a new camera at the same time that was about two months ago and my new parent unit is also now nonfunctional because of the battery. The monitor itself is nice and the cameras of themselves are nice however, I would never recommend this monitor to anyone due to this issue. I now have no way to monitor my child tonight when they are in bed I will have to sleep in their room again until I can get customer service to fix this issue because they’re online. Customer service is also incredibly confusing and it’s the weekend and I do not have another monitor. Their battery issue is unacceptable. The battery also gets incredibly hot when it’s plugged in which makes me concerned for the safety of the monitor itself. If it has this many battery issues zero out of ten would not recommend. Which is sad because the monitor itself is great.