Robot Vacuum with Bagless Self Emptying Station, Robotic Vacuum Cleaner, 45-Day Capacity, 3000Pa Suction, LiDAR Navigation, NER E10s BK

Update: So, I returned the vacuum and got a refund. Then a couple weeks later they reached out to us, wanting to send us a replacement. We explained that we had already returned it and gotten a refund, but they still wanted to give a replacement. We were pretty surprised by that! I'm sure they wanted me to update the review, and you know what, I'm happy to! I waited several months, because I was kinda expecting it to stop functioning as well, or at all, but it has been great!! I have it scheduled for every night, and it pretty much completely keeps up with our family of 3 adults and 3 kids, as well as all the company and extra kids we have over all the time. Every now and then I sweep to get in corners, but this thing does the heavy lifting of all the floor cleaning in our house! I barely do anything except refill the water! I'm so thankful for it. I think we'll be purchasing one as a gift. I've been holding off on that until we saw if this replacement was good, but I'm confident the first one we got was just a dud. We're super happy with it! Great customer service! Old review: At first it felt like magic. That lasted about a week. From the very first day I got errors saying the dust collection couldn't be done successfully because it was clogged. Every single time I checked the robot and the base both thoroughly and they weren't clogged, and it always seemed like it emptied the dust just fine. That's workable, so I wasn't too worried. Then I started realized it had stopped the scheduled nightly cleanings after about the first week! I just checked that it's on the schedule and it's still there. Tonight I told it to clean a specific room and it couldn't find "the specified area" over and over. It kept getting lost, told me charging was unsuccessful when it wasn't even back at the base, etc etc. Error after error. It won't clean at all right now. I'm so disappointed. I've been looking forward to getting one for a couple years, and with 3 small kids it was going to be such a help. The actual function of it was great. It cleaned well and was magical for a whole week.

Update (7.7.24 - 8 months): Reducing my Rating to 1. I'm sorry I purchased this and feel as though it was a waste of money. At best I can use this as a regular vacuum without the mop function from here out but now need to find a new solution to mopping my main floor's hardwoods and kitchen tiles. What a waste. I had noticed that the internal collection compartment was getting gunked up. It seems that because it is vacuuming and mopping at the same time, it is basically mixing dust and water to make a mess inside the vacuum. When you normally mop, you sweep the area first or vacuum it, then mop. This device mops while vacuuming which makes wet dirt. This then is not ejected into the waste cannister correctly and can quickly build up. Essentially, you need to manually clean the vacuum every time you use it with the mopping feature defeating the purpose of the automatic waste cannister. Today I noticed the unit is leaking. I don't know from where but I found a wet spot beneath the charging station and it appears the hardwood floors beneath have been slightly damaged due to getting wet over time. I wanted to like this product and did my best to give it every chance. Unfortunately it fails to deliver on what it was designed to do and in the future I will not be looking to Eureka for my vacuum or mop needs. (original post) Purchased this for the 1st floor of my house 4 months ago. Tile kitchen, hard wood hall, hard wood dining room with an area rug. I also have a step down into a sunken living room and on the opposite side of the house, a step down into a sunken den. I don't have pets. I knew the living room and den would need the vac picked up and set back down which was fine. My main goal was to get something that would mop the kitchen and hardwoods regularly. Here's my experience thus far. What I like: - The cleanout cannister doesn't need to be emptied after each cleaning, is easy to use and dump out, and doesn't require special bags like some of the other brands. - The mop feature has been doing a decent job keeping the floors clean. - For a mop and vac unit, the price was good compared to some of the other brands. What I don't like: - The App is not the best. Some screens just need you to select a different option but other screens require you to also select a tiny check at the top corner. Not very intuitive. The room maps allow you to set up named regions and even virtual walls but there's no options to set mop or vac intensity by room. For example, I'd want my kitchen mopped with the highest mop settings but the halls with the lowest. Also, I've set it to not mop at all and just vacuum and found it mopping anyways. - The logic gets confused and I have one spot where it will continually return to, back up, move a few feet away, then return to the same location again. It will do this over and over until it runs out of charge. I've tried remapping the area, relocating the base station, doesn't matter. I just now set up a virtual wall in the App to try and stop this from happening. - Mopping reservoir has no gauge and the vac and app do not indicate when the unit is empty. As I haven't tried any other brands of vac/mop combo's, I don't know if any of these issues are better or worse industry wise.

I had a Roomba years ago, when the technology first came out, it was the worst. I had been wanting to get a new model, especially with the new self emptying option as well as mop. Prime Days came and it seemed the perfect opportunity. All of that being said I LOVE THIS MACHINE!!! Within minutes of unboxing I had uploaded the app, connected the device to my WiFi and the vacuum was up and running AND I scheduled it to run every morning at 8am. I also synced the device with my Alexa. So I can say things like, “Alexa, start vacuum.” and my vacuum gets to work. But it gets better! The device mapped out my home and I was able to easily name each room on the app. So now, let’s say I spill something in the kitchen, I can say “Alexa, vacuum the kitchen” or select the kitchen on the map in the app and then select “clean” and here comes my vacuum (that we’ve named Finch), to the kitchen, vacuums just the kitchen, redocks itself and empties the onboard dust bin into the larger bin that is SO much easier(and less messy) to empty than the onboard dustbin. Ok, now let’s talk about the mop option. The reservoir is onboard and pretty small and can only be filled with water, no cleaning fluids. I have found that the mop feature works best for me when I select it manually. Then I spray a cleaner on the area to be mopped, as the device moves to the area to be mopped it dispenses water (you can set the level) and drops the mop pad. I have interlocking laminate flooring and this mop works so much better than I ever thought it would. I should also mention than I have a 10 year old son who plays baseball (think baseball red clay dirt) and two small dogs (one long hair, one short and they both shed substantially) and both the vacuum and mop features on this device have impressed me, as well as the ease of use. As far as the volume, it’s not super loud but it’s not super quiet either. That being said it does not disturb my dogs at all, I will attach a video to prove that. Oh! I almost forgot! The navigation feature on this device is 1MILLION times more improved than the earlier model I owned. It doesn’t get stuck and I checked the height of the device before I purchased it and it fits under my kitchen and bathroom cabinets, my dresser and end tables. Oh also! This dust and dog hair thirsty little sucker actually does this beautiful dance around my dining room table and chairs! I thought for sure it was just going to avoid that area all together or get stuck but no, it navigated itself around the legs of the chairs and table from the very first launch and seems to have even gotten better at it with each cleaning! I can recommend this product without hesitation 100% P.s. I have atttached the video of the device navigation itself in a very tight area and around my dog beds as my dogs slept. Unfortunately only one video can be uploaded per review so I can’t post the video I have of the device mopping and self emptying the onboard dust bin into the larger cyclonic bin on the dock. Sorry :( P.S.S. I mentioned that I purchased this on Prime Day, I paid $200, but I would buy it again for full price without hesitation, it’s THAT good.

(edit 11/10/24) After my review below Eureka contacted me about my review. They sent we a new robot and a rubber roller. I would give the customer service 5 stars, They were great. The rubber roller prevents tangles and allow most of the hair and my long hair to get into the vac. It is doing a good job. If you have pets be sure to get the rubber roller. It will work even on carpet. The vac does a great job getting the hair off my area rugs and throw rugs. You will still need to do your weekly vacuuming if you have multiple dogs but mostly that will be for corners and areas the robot can't reach. I still didn't give the robot 5 stars because it will still clog when there is a lot of hair. For example when my one dog was shedding excessively because of the change of season. Overall, this vac is worth the money. Be sure to get the rubber rollers if you have pet hair. Contact Eureka for assistance if you have issues. They are great with helping you resolve your issues. Original 1 star review - The robot vac is not for pet households. The hair gets clogged in the brushes and doesn't get suctioned up into the bin. You need to use the cutting tool to cut the tangled hair and pull it out. I might as well just pull out the big vac. I had planned to return it but because I used it for a few weeks to test it I was not going to get a full refund. I moved it into my spare room so I don't need to vacuum that room as often and scheduled weekly. The pets don't go in that room so very little hair gets in. It save me time on my weekly vacuuming with the big vac.

Eureka E10s is designed to accommodate up to 4 rooms. However, for different levels of floors I was told I had to physically move the base station. This is the email response I received from Eureka: (( Thank you for reaching out to Eureka Customer Care. Our high-capacity battery provides up to 180 minutes of runtime on a single charge. Please note that our application does not provide a feature displaying the battery percentage. However, you can ascertain this from the light; which, when solid and turned off, signifies a full charge. The NERE10S model is designed to accommodate up to four rooms. For different floors, you would need to physically move the base station. )) My living room is 2 steps down from the dining room (see photo). I don’t mind lifting the Robot Vacuum up & down the steps, but to physically have to move the base station (which is in a bedroom) every time we want to vacuum the whole condo, is an inconvenience I wish I knew before purchasing. Also, good luck on using the mapping features. There is very little information from the manual, or from Eureka Chat, or from their “specialized team for Robot Vacuums.” I was not impressed by their customer service. Even the videos on YouTube are not very helpful. Better instructions on the use of mapping would be appreciated. I did discover that you are limited to only 3 Maps in the "Maps Management Section." UPDATE July 30, 2025 Originally giving the E10s a 2-Star rating was completely unfair to the Robot Vacuum. Actually, as a Robot Vacuum, the E10s works very well in all areas. The suction is excellent and the battery charge life is superb. The mapping of each room covers every square inch, and the available virtual walls and no-go zones allow for programing the robot to avoid any areas you deem necessary. I have had the Eureka E10s for just over a month now, and due to the success of diligent work, trial & error, and experimentation, I am happy enough with its performance to change my review to 5-Stars. Further, I have decided to share what I have learned, including vacuuming my lower level Living Room without moving the Base Station, and information on Mapping and how to use virtual walls & no-go zones, by posting my findings on YouTube. Hope to have my YouTube posts in the next few weeks.

I got two of these, one for each floor of my house. One in Jan 2024 and one in April 2024. It is now July 2025 and NEITHER OF THEM ARE WORKING ANYMORE. I have called and emailed Eureka multiple times. The second one, the one I got in April, started having problems in Feb/March 2025. It was still within the manufacturer's warranty time frame. I called them, they actually answered. After some correspondence and videos and pictures and troubleshooting on their end, they sent me a referb unit. I threw the old one away. Then the one I got in Jan 2024 started having problems. It was out of the return window and past the warranty date. I paid $600 for this piece of junk at the time because it was the only one that was bagless, and because I had the cash. Eureka refuses to do anything about it, and have ignored my emails regarding replacing it. The referb is now encountering the same issue the other two did, less than 6 months after I received it. I reached out to Eureka again, got one email response asking questions and then have been ignored for the last month. I had initially purchased the second one because they were both doing great at that time, and it was on sale for only $400! What a steal! (I thought) Here I am 18 months later, out $1000 with two pieces of absolute garbage. They no longer work. They will run for anywhere between 5 to 10 minutes, and then complain about the brush needing cleaned. The brush is clean, nothing is blocking it, nothing is stuck, nothing is wrong with the brush. 5 more minutes of work, fault: the brush needs cleaned! Would not recommend, they do not last. I wouldn't even take this trash for free. Customer service is garbage, these units are garbage. My Disappointment Is Immeasurable And My Year Is Ruined. I will never buy another eureka vacuum again, and I will be informing every person I know about these pieces of waste that are going to end up in landfills after only a year of use.

Update 2 (disregard update 1 - this vacuum is not worth the money): Very disappointed in its performance. It often doesn't run according to schedule (set for 3am every day). It sometimes doesn't complete the mapped area and it does a very poor job of picking up. I find debris that appears to have been swept into corners and up against walls and have to vacuum by hand after it. So that great suction power I soke about previously didn't last. My inexpensive Yeedi does a better job of grabbing anything in its path. In fact, I am setting up the Yeedi to run daily and changing this one to mop once or twice a week. Update 1: I discovered a couple of incorrect settings through further exploration that I feel should have been reviewed and explained to me when speaking to the Eureka support rep. Unfortunately her response was for me to return it. In the end, I am keeping the original vacuum I received and shipping the unboxed replacement back. Here's why: My original review stated the vacuum would not empty. I then learned I was only able to empty the vacuum with a Dust Removal command. I since discovered there is a DO NOT DISTURB setting that will prevent the vacuum from auto emptying when Do Not Disturb is on in the app setting and the vacuum is operating during a period that I have set on my phone as Do Not Disturb. I believe this is due to the Dust Removal being rather loud. After turning that option off in the Eureka app, the auto empty function seems to be working as intended. So the original vacuum seems to be working perfectly and I am truly enjoying it. The suction is better than my last vacuum. The mapping is excellent. The vacuum covers just about every inch of accessible floor. I just tried the mopping today for the first time and it did a great job. I set it to auto detect carpets and the mop lifted as promised when on carpet so my carpets did not get wet. It's a keeper at this stage. I hope it lasts a good long time. ORIGINAL REVIEW: I unboxed it, set it up and connected to my wifi. That part was a breeze (better than some eufy, yeedi, and roomba models I've had). I set up the schedule to run at 3am 7 days a week. That was easy too. i was excited to see the map on my phone that morning (pic included). It had done a great job mapping the whole area of the my living space (minus the closed off rooms). It was quiet enough that it didn't wake me though my son said he heard it. The bin was full so it did a very good job in picking up. I didn't add water to mop the first time. My goal was really to test the functionality of the vacuum at standard level and then the mop. The reason I've given it only 2 stars is because it won't empty. At all. I followed all the trouble shooting steps and NOTHING. I got in touch with Eureka support, they had me reset it again and it still won't empty. They told me to return it. Since I like the rest of the vacuum, I opted to exchange it. I will provide an update once I receive the new one. If it still doesn't work, I will be returning it for a refund.

This is the third robot vacuum I have owned so far; the last being an unimpressive Roomba that I got tired of replacing the delicate silicone belly parts and expensive bags. Let me start off by saying I enjoy the idea of the LiDAR Mapping feature; it quickly scans and determines the different styles of rooms and sizes and the mapping function makes sure it covers everything. Once that’s connected to the app you can name specific rooms and then clean those as designated: if you only want to clean the kitchen, it’ll only clean the kitchen. The mop function is simple as it only takes water and really is only suitable for kitchens or maybe tile hallways. I do not recommend using it for anything that even resembles wood. The brush bar is a beast. It picks up cat hair, human hair, and litter with ease. The area rugs look exponentially better than the Roomba could ever clean. It also recognizes multiple floors so I could take it upstairs and it can clean the plush carpets of the bedrooms as needed- something that Roomba could never have handled. It’s capabilities of cleaning deep carpets is akin to a Roborock robot vacuum or even that of a handheld upright Dyson, which says a lot considering I am a multiple pet owner and my long hair has been known to destroy weaker vacuums. The dustbins suction is impressive. It's able to successfully collect anything inside the vacuum cleaner as long as the vacuum’s bin isn’t overloaded (see complaints further down) and emptying it into the trash can is clean and simple. That being said, I do have a few complaints. This thing is expensive, even on sale. It was more expensive than even my first Roborock. If the dustbin receptacle inside the vacuum cleaner is full, it does not have the programming capable to go to the base to have it emptied and resume working. It will keep running even though it’ll eventually clog itself to death. This is a considerable issue because it means you can only safely clean one room at a time then program it empty the dustbin each and every round. I feel like this is not something that shouldn’t even be a problem anymore, considering even the most basic robot vacuum that have charging stations that double as dustbins already plan this out on their own. Another frustrating issue is this is the first vacuum cleaner I’ve owned in 10 years that will still run over cords and aggressively mow over anything in it’s path. Again: there is better technology and sensors utilized in cheaper robot vacuums that avoid this very basic problem. Finally, even though the app is completely reasonable, there is no child safety locking mechanism on the device or app. This is DANGEROUS if you have smart cats or bored small children. Nothing is more fun than waking up at two in the morning hearing the vacuum complain that it got stuck somewhere or being in the middle of work and getting a ping on the app saying that your vacuum is jammed under the couch and there’s nothing you can do to help it for the next six hours. Combine the lack of safety locking features with the fact that it's sturdy enough to indiscriminately mow over anything that LiDAR doesn’t pick up and I fear it’s the perfect Poop Storm brewing: it’ll smear whatever it hits all over the very precise mapping feature. This was the kind of nightmare story you would laugh about in 2016, there’s no reason this should be happening nowadays.

Es un gran producto, la razón de las 4 estrellas es que, en ocasiones cuando llega a perder conexión a internet (fallas del ISP), hay errores en las limpiezas programadas, se necesita volver a entrar y seleccionar las habitaciones para cada uno de los programas

El producto es aceptable, pero en mi caso particular, la función de fregar no funciona desde nueva., ya que no ha sido posible que bombee agua hacia la fregona. He intentado todo lo que sugiere el manual de usuario para intentar arreglar esta función, sin resultado alguno. La atención del vendedor es nula y no responde a la garantía. Compré garantía extendida AIG GARANPLUS, y ellos solo responden desde que haya vencido la garantía del fabricante, la cual es nula en México. No recomiendo ni el producto, ni al vendedor.