ULTRALOQ Latch 5 Smart Lock - Built-in WiFi Smart Fingerprint Door Lock - Biometric Keyless Entry Door Lock with App - Digital Keypad Door Handle Lock - Smart Locks for Front Door - App Remote Control

UPDATE 2 - December 2025: The service support has been excellent. The U-tec team stayed on top of the problem until everything was fixed. Thank you. UPDATE: The fingerprint began to work, and my users were able to scan their fingerprints using the U Home app on my phone! The problem may be related to the Wi-Fi getting disconnected frequently. After many tries, I removed/reinstalled the batteries, and the scanner began to work after the Wi-Fi reconnected. Coincidence or not, that took care of the problem. We have an excellent 2.4 GHz service in the office, but for some reason, the lock keeps getting disconnected from Wi-Fi. In contrast, everything else in our office stays Wi-Fi connected without interruptions. It's the third time I've had to reconnect the Wi-Fi in a week of use. Initial Review: So far, the product has not worked as promised. The fingerprint registration only works if you are an "administrator". The fundamental problem is that the app cannot record the "normal user" fingerprint on the user's smartphone app, even when they are allowed to use my administrator phone. The U home app does not have an interface for a "normal user" to register their fingerprint using the app. The tech support rep told me, "For now, normal users have to use the PIN code method or the telephone app to open the lock. You can make them an administrator too". Making every employee an administrator is a silly suggestion because it will defeat the purpose of having an administrator. Today, I spent almost an hour with technical support troubleshooting the problem. It required removing the batteries, taking off half of the lock to unplug the internal cable, deleting and reloading the app, and repeatedly deleting and reentering all users' information. We conducted at least 10 trials with different employees, but NOTHING worked. After exhausting all her tricks, the support lady said she could not do anything more and would open a ticket for higher-level support. She advised me, "Please wait for an email within 24 hours." The app is not very user-friendly when it comes to creating new users, either. Mechanically, the lock is rugged and works well with a PIN code, but I paid extra to purchase a fingerprint lock. Please SAVE your money and buy their regular lock.

As based in the UK no verification codes are allowed meaning a different method is required for registration. This is not made clear and should be. However customer service was swift and pointed me in the direction of a solution.

No funciona con HomeKit

Great NFC Lock. Installation was easy. Adding my phone to "tap and open" worked easily. Then added that as a digital key to Samsung Wallet. Adding this lock to SmartThings is done by linking the Ultraloq account to Samsung. Then I was able to create a routine to automatically unlock it when I arrived home. The widget is handy. Each user can have a code, granted app access and/or NFC privileges. Works with Amazon Alexa for voice commands. Best part is the lock fits a door thickness up to 2" and they have an extension kit if you need bigger. (The photos saying 1 3/4" thick are wrong.) Much easier access than fingerprints. Fit and finish is very high quality. Pre-purchase tech support was great.

Installed lock about a month ago. It was easy to install and looks great. Downloaded and installed U-tec software. Was not able to connect to my wifi at all. It was very hard to connect with the lock. Supples batteries went dead after month and door would not lock. Reolacing batteries solved problem. Newer version of software fixed connextivity problems and allowed firmware update. Lock works good. I am happy with the locks. (I have two).